There is one fairly simple tool that, if used, will make a huge impact on any improvement or problem solving effort. One rather simple tool. It's so simple, and yet it is rarely considered. Over and over again, I see organizations make mistakes where they make small incremental improvements. They spend time on something and only…
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Zeppelin, Robin Williams, and a Man Who Won’t Stop Believing in His Dream
Want to make a memorable experience for your customers, your employees, and increase your bottom line? Let me start with a quick story....When I was in middle school, Def Leppard came to town. One of my best friends was going and I wanted so badly to go with her. I begged my mom. "No." I pleaded. "NO." I even…
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Making Every Moment at Work Count
Do you have a favorite person you with whom you enjoy working? Perhaps they have an infectious energy. Perhaps they make you laugh when everyone else is stressed. Perhaps they get stuff done with a high emotional intelligence. That pretty much describes one of my most favorite former colleagues. Energy, laughter, kindness... all things that…
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4 Steps to Prevent Shooting at the Wrong Target
Using Gun Metrics to Demonstrate How to Make a Stronger Argument and Drive Better Conclusions As a Six Sigma Black Belt, I believe 100% in using data to make the majority of decisions. As Deming was purported to say, "In God we trust. All others must bring data." Data is something most people agree is a good…
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